Shipping policy

By visiting this website, you are consenting to these policies.

Processing and Shipping Times
All orders will be processed and shipped in 3-5 business days (excluding weekends and holidays). All orders will be shipped to the address provided at checkout. A tracking number will be provided once order has been shipped. We are not responsible for lost, stolen or delayed packages – or shipping delays due to weather, carrier issues or incorrect addresses.

Tracking Information
Once your order has been shipped, you will receive a tracking number via the email address provided during the checkout process. This tracking number will allow you to monitor the progress of your shipment through the carrier's website.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds & Exchanges
To maintain the quality and integrity of our products and to keep our prices competitive, we have implemented a strict no returns, no refunds, no exchanges and no exceptions policy. All products are raw, single-donor, and sold as-is. Because hair is a hygienic product, no refunds are permitted.

Contact Us
If you have any questions or concerns about our products or policies, please feel free to contact our customer support team before making a purchase. We are here to assist you and provide any information you may need to make an informed decision.

Email: info@cravingyourbeauty.com

Thank you for choosing us! We appreciate your understanding and support of our commitment to delivering top-quality products.